Service Agreements (SLAs) and 24hr Emergency Support
Minimise risk and take preventative action with our tailored service agreements, designed to provide the ultimate protection and support for critical power applications.
keep your business ticking
Electrical healthcare packages tailored to provide the ultimate protection for your assets
Regular, on-going maintenance of electrical assets is essential to ensure optimal performance, continued reliability and maximum safety levels are achieved throughout their lifecycle. R&B Switchgear Group’s bespoke service agreements keep businesses protected, by setting out a defined maintenance program with agreed responsibilities to complement your in-house expertise, providing additional support and capabilities to keep your assets in their best health.
Complement your in-house capabilities with a tiered agreement
Our vision is to engineer solutions which keep your business turning; wherever, whenever, however. Which defines the exact purpose of our service agreements.
Tailored specifically to suit your required support level, our service contracts aim to offer peace of mind for LV, MV and HV asset managers, with agreed processes and procedures, transparent cost-efficient pricing and access to advanced technical support whenever you need it.
Guaranteed response time and expert advice when you need it most
For critical power applications that depend on interrupted power supply, we understand how important it is to react fast in the event of a power outage or emergency.
Our aim is to provide the maximum level of protection during instances of switchgear failure, power outages, fires, floods, or any other events which lead to the requirement for emergency power supply. Which is why we offer an emergency call-out service as an additional add-on to our standard service agreements, for those customers looking for that extra bit of protection.
Our engineers specialise in all types of switchgear and are highly experienced in fault finding and diagnosis working efficiently to get assets back up as quickly as possible.
Our client testimonials
Electricity North West
“It was re-assuring to see the operatives work through the problem systematically, and get to the root of the issue, before coming up with the correct diagnosis/correction. Too often these days, people attempt to find a ‘fix’ rather than understand the true issue, which can lead to further problems later in time.
The approach taken on this really re-enforced my confidence and trust in their work and the quality of the install. They kept me informed throughout, and fed back to their management so everyone was well informed.”
UK Atomic Energy Authority
“I would like to take the opportunity to thank the individuals who worked so diligently and professionally on this project and to our outside contractors R&B who took every change in either delivery timescale or change of location in their stride and never complained or refused to adapt.
This was a wonderful example of effective operational synergy between contractor and UKAEA and a success story that we should truly celebrate.”
Zen Internet
“R&B Switchgear Group have looked after us for well over a decade, we run an internet service and have 3 transformers on site, all the servicing is completed by R&B along with any call outs.
R&B are second to none. They are there anytime we need them for advice & support.”
Katoni Engineering
“I really enjoyed working with R&B on multiple projects. They were always willing to help and make availability for project discussions.
The quality of work delivered to date has been good as well, resulting in happy clients and repeat work across assets.”
Eni UK Limited
“Great service from R&B engineers, who dealt with our issue quickly and safely. I would recommend them for future work scopes.”
Specialist electro-mechanical engineers at your service 24 hours a day, 365 days a year
Nationwide support service for critical power applications across the UK
4 hour emergency response time available in most locations
OPTIONAL SERVICES
Tiered support agreement
Service and maintenance support
Asset condition assessments and obsolescence management
Spare parts and consumables
Emergency call-out service with agreed response times
Training and support
The 3 steps for your emergency support
At R&B Switchgear Group, we’re your trusted partner for power solutions—ready whenever, wherever, and however you need us.
Download our clear and concise guide to discover how we act when you need us most.
Talk to an expert
Our friendly team are on hand to discuss your requirements and provide more information on our services and solutions. Get in touch today to explore what options are available to you.
